I have been a loyal Next Unlimited customer for many years, and I feel incredibly bitter now that I’ve discovered I’m being charged for every return (except for items returned directly to a Next store), despite paying an annual fee for Unlimited Next. This really makes me question just how "unlimited" it truly is. It’s deeply upsetting, especially since most major retailers offer free delivery and return options through Royal Mail or Evri. To make matters worse, I was even charged for returning items that were broken in the first place. This feels like a massive step backward, and I’m extremely disappointed and angry about it.
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