I went into NEXT Gallagher, Cheltenham. Asked to try on some shoes, she gave me two right shoes, so I had to pay for a pair to be sent and have delivered to the shop. A confirmation of the order came but tagged onto the price was another five pairs and another £170.00 for five pairs of size 5 shoes which weren’t even my size. I rang to complain but all fell on ‘deaf ears’. So in the end I went back to the shop and saw the Manager, Mike,who rang from instore to customer service and put my position forward, I received acknowledgement and my shoes arrived but nothing about the other £170.00 worth tacked on to my order not even the five pairs of shoes. He apologised to me profusely, and by the time I had got back home I got from NEXT Customer Service ‘Sorry for the hassle’ and a refund. SO A BIG THANK YOU TO MIKE THE MANAGER FOR LOOKING AFTER ME IN A VERY PROFESSIONAL MANER BECAUSE WITHOUT YOU IT WOULD HAVE FALLEN ON ‘DEAF EARS’.
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