nextbase.co.uk

I sent an email about buying a spare part on the 5th December 2025 - You have just got back to me to

I sent an email about buying a spare part on the 5th December 2025 - You have just got back to me today 2nd Feb 2026 - Yo then go on to say what camera do I want to buy - NO I WANT A SPARE PART Thats been out of stock since Dec 2025 - I already have a good camera..

Not only do you reply two months later - you obviously don`t readthe email

Typical..Its all money/sales and don`t give a hoot about customer service . We are just a customer number and not real people to you..!!!

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Rachel
Direct to Consumer Sales Lead (Nextbase)

2 Feb 2026, 14:17 GMT

Hello,

Thank you for contacting Nextbase Sales. We apologise for the delay in getting back to your recent interest in our products.

Could you please let me know if you are still interested in purchasing a Dashcam for your vehicle and a little more information on your needs.

If you would prefer to discuss this over the phone, you can contact our team on 02031 950 877.

If you wish to chose a camera yourself then as a gesture of goodwill I would like to offer you a discount code. Please use code RDTEAL12 at the coupon code section of the checkout.

I look forward to hearing from you.
Kind Regards,

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Terry Rackley

5 Dec 2025, 10:12 GMT

Good Morning Nextbase.

Your website shows that you are open weekdays 9am - 8pm. I phone at 5.30pm yesterday and voicemail said you are closed and contact this email address..!!

I tried Chatbot - Nexy and it couldn`t help.

I have just rang your advised number and was told you are busy serving other customers..try again later.

I have just phoned again at 10.05am and the voicemail said you are CLOSED..!!

I need advice about a product I wish purchase for my Police work .

Can I ask that someone please contact me on ****** ******. As when I do call, you are closed..

Many Thanks

Terry.

This email is a service from Nextbase. Delivered by Zendesk


Well I got a reply ..!! The normal generic cut and paste reply Thank you email - No explanation..!!! As to why it took two months - No explanation as to why you tried to sell me a dashcame when I want answer to a spare part - No explanation as to why the part I want is still out of stock

And now you tell me to email your support team...yes email - so I`ll expect a reply in June then shall I ..??

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Reply from Nextbase

A minute ago
Hello Terry,

Thank you for taking the time to leave a Trustpilot review. I am terribly sorry to hear about your experience with our support team.


We aim to provide the best support possible to our customers and regret that this has not been the case. Please be assured that steps will be taken to improve our communication and service quality.


Please get in touch with our support team at (email redacted due Trustpilot T&C`s) We'll be happy to help.


Kind regards,

The Nextbase Review Team

Date of experience: Feb 02, 2026