MINUS 1 Star: Nextbase IQ 4K: £350+ for a Flagship Camera and Absolutely Zero Support – USELESS FOR EVs !! CASE NUMBER - #20763625
The "Crown jewel" from NextBase Lies Uselessly Connected to my Audi e-tron OBD Port with Zero Functionality or Support !!!
I purchased the Nextbase IQ 4K in Jan 2026, falling for advertisements that proudly market the camera as the company’s flagship model and commanding a price well in excess of £350, expecting reliable performance, advanced safety features, and competent after-sales support for what is essentially a high-end security device for my vehicle.
Instead, the unit is currently sitting completely non-functional, permanently locked in parking mode, and connected to the OBD power port of my Audi e-tron EV.
Despite following the supplied instructions and attempting basic setup, the camera provides no recording capability, no access to its smart features, and no usable footage or protection whatsoever. It has become nothing more than an expensive, inert plastic ornament drawing power uselessly from the OBD port while delivering absolutely zero value or security to my vehicle.
My original technical enquiry regarding proper connection and activation for the Audi e-tron was submitted on 17 March 2026 and assigned ticket number 673210. Nextbase’s automated reply assured me they were “working as fast as they can.” I followed up with two polite reminders, the latest being a formal third reminder on 25 March 2026. All communications on this matter have been pending since the onset.
This is not an isolated lapse. Identical delays and indifference plagued the delivery process and my initial post-purchase enquiries.
It appears that premium pricing at Nextbase merely entitles customers to be ignored with professional efficiency.
The company’s complete disregard for basic customer obligations is staggering. While happily accepting substantial payment, Nextbase operates what can only be described as a de facto “no support” policy.
Their own correspondence even cautions that "chasing responses may slow things down further".A convenient deflection of responsibility onto the paying customer.
Having exhausted every reasonable channel, I have now placed Nextbase on formal notice. This matter will be escalated through all available avenues, including a formal dispute with my bank to recover the full purchase amount in its entirety, small claims proceedings if necessary, and referral to the relevant consumer protection authorities regarding what appears to be a systematic failure to provide the level of service and support reasonably expected at this price point.
Prospective buyers should take heed: purchasing a Nextbase product comes with an implicit guarantee of “no meaningful support whatsoever.” The camera itself, in my case, currently serves no purpose beyond occupying the OBD port and reminding me daily of the poor decision to trust this brand.
I reached out to the company which connects these cameras on behalf of Nextbase- RS connect, who simply brushed off this matter by stating that the camera is connected to the OBD port as per standard instructions from NextBase, which in my case is already completed.
I have stopped my monthly subscription effective today to ensure that no further money is donated for servics which are not being offered!
A cheap 30-pound camera offers better functionality than this Hi-Fi state-of-the-art camera.
I have given the Nextbase team earlier (3) stars when they first delayed the follow-up, clearly highlighting that delayed or no follow-up runs in the company culture. If the camera does not offer full functionality, then a full refund will be pursued, including compensation for time lost and inconvenience caused.
I would just remind you, top management, who sit on their high horses, that they really need to introspect and see that what they promote by these acts of willful neglect is no less than "cheating" or "fraud", and I, the customer, will take up this matter in the same light !!!
Thank you ,
Tarun Kumar
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Update : 31st March 2026
Today I escalated the matter by sending a formal notice by email to the Nextbase team, as they have decided to play hardball rather than emicably resolving the issue and rendering the necessary assistance.
I will proceed with escalation through the appropriate channels, including, but not limited to, Citizens Advice, ADR, where applicable, and a formal complaint to the CMA as deemed appropriate.
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