DO NOT RENT FROM THIS COMPANY.
I am begging anyone reading this: stay far away.
We should have checked the reviews first, but unfortunately this company was booked through Expedia. Shame on Expedia for even allowing this rental company on their platform, because our experience was exactly like so many of the other negative reviews.
We paid in full online and also purchased coverage ahead of time. When we arrived, we were still told we had to buy their insurance anyway. Then, when it came time to sign the contract, they would not let us properly review it first and refused to give us a written copy until after it was already signed.
That alone was a massive red flag.
It got worse when we returned the vehicle. We brought it back a day early because of an early morning flight, and they told us to just leave the keys in the car and go. No inspection, no receipt, no confirmation, nothing. A few days later, they sent us an “updated contract” claiming we had rented the vehicle for 6 days instead of 4 and charged our credit card for extra days without authorization. Somehow Monday to Thursday became 6 days. On top of that, our signature appeared on the updated contract.
Completely unacceptable.
Trying to contact them afterward was a waste of time because they do not answer the phone. Once they have your card information, they seem to do whatever they want.
Make sure you get written proof when returning the vehicle, because if you do not, you may end up dealing with extra charges too.
In our experience, this place operates in a deeply dishonest and predatory way. It feels like a scam targeting travelers who are out of state and need transportation. This business should not be operating this way, and Expedia should seriously reconsider allowing them on its platform.
This company will fraud your credit card and your contract!!!! Beware!!!!
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