In November 2025, my family rented a mid-size SUV from a rental service in Fort Lauderdale, Florida. While the car was satisfactory, the process of obtaining it was a disaster that nearly ruined our vacation. I noticed many other families sharing similar frustrations after a long journey. 1) Rental Office Location: The rental office is several miles from the airport, requiring two shuttles and some walking. The unclear instructions made the journey even more frustrating. 2) Rental Office Process: Inside the office, a crowd of frustrated travelers was waiting. Instead of clerks assisting with rentals, customers were sent to speak with remote agents via video call, which was inefficient and time-consuming. 3) Interaction with the Remote Agent: The video call was painfully slow, and the agent showed no urgency. The process was endless, with an outrageous security deposit of $2,500 required for a $500 rental. After enduring this exhausting ordeal, I finally received my car after over 90 minutes, only because I reluctantly accepted the deposit. People around me were openly expressing their anger as their vacations fell apart. Without a doubt, this was the worst rental experience I’ve ever had. I will caution others to steer clear of this service and any affiliated brands. Now, I expect my security deposit returned immediately without any delays.
Claim your business profile now and gain access to all features and respond to customer reviews.
We like to think of NextCar as our customer's best choice for their 'Next Car', whether that NextCar is a brief rental for a day or two, or for a longer-term rental need. Whatever the need, NextCar is your source of quality rental vehicles at lower rates. We truly value our customers and take pride in providing them with great service. Trust your next rental to your hometown team!See more
