I booked a rental service in Orlando, FL and it turned out to be the worst car rental experience I've ever encountered.
1. This agency is advertised as being at the airport, yet it's not located there and closes quite early.
2. They refused to accept the collision insurance from my credit card and pressured me to purchase their own coverage.
3. I arrived around 10 PM. While I was trying to resolve the insurance issue and making some calls, the staff informed me that I had only five minutes before they would cancel my reservation. They didn’t wait—they actually canceled my booking.
4. I was left outside late at night with no vehicle, no assistance, and no options nearby. The staff here really showed a complete lack of compassion.
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