The rental experience was frustrating and felt dishonest from booking to final charges, especially for travelers. The final cost at the counter was significantly higher than the initial online quote, with numerous add-ons suddenly deemed 'mandatory' at pickup. Additional charges for insurance, toll passes, and mileage were aggressively pushed, despite not being clearly communicated during the reservation process. Staff refused to accept valid personal auto insurance or credit card rental coverage, insisting on selling their own overpriced insurance. Customers felt pressured to pay much more than anticipated, with the impression that the rental would not be released without purchasing their insurance. Furthermore, the company requires substantial security deposits, often in the thousands, which far exceeds what many mainstream rental services charge. The overall experience, characterized by hidden fees, forced insurance, and deposit issues, made renting feel risky and predatory rather than professional. I strongly advise against using this service; there are many other rental companies in the area that are more transparent, trustworthy, and considerate of customers’ time and money.
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