This service is a total scam... I deeply regret my choice to book, which turned out to be the worst decision of my life. I initially booked for $400 online, but ended up paying $1200. Here are the issues I faced:
1) We arrived to pick up the vehicle and waited nearly 2 hours to receive it.
2) They claimed only one car was available and that we would need to pay an additional $25 per day for an upgrade.
3) They informed me that my current car insurance was inadequate, charging me $45 per day.
4) I was given a vehicle with a tire that had low air pressure. When I pointed this out, they temporarily filled it to silence the warning. However, the warning returned as soon as we reached our hotel, and the tire pressure dropped significantly. The next day, a mechanic confirmed it wasn’t flat but required daily air refills, which we did. Since we were already on the freeway from Miami to Orlando, returning the car was not an option. I attempted to contact them, but their phone never worked, and no one answered customer support. We had no choice but to continue driving. For a week, we filled the tire twice daily (spending nearly $50 on air), and when we raised these issues upon returning, they simply ignored us, claiming that once the car is taken outside, they are no longer responsible.
5) Additionally, they charged me around $8 per gallon for the remaining gas, which was never disclosed at the time of pickup.
They intentionally hide these extra costs. If I could give a -5 rating, I would, but since that's not an option, I had to settle for 1 star. I strongly advise anyone to NEVER use this service, as they aim to exploit customers without any empathy, loyalty, or genuine service.
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