If I could give negative stars I would. Let’s start with the pickup debacle. We were picked up from the airport and shuttled to an industrial district not far from the airport. We arrived well before the time on our reservation just to wait in line for over a hour. There wasn’t a single person in sight, white booths with a screen took the place of an actual person helping you (which had zero ventilation, in 90 Florida heat). When it was finally our turn to enter the human sized easy bake oven, it was still before our reservation pick up time. The person we spoke to was personable.. at first.. until he wasted about 25 minutes going over a few things to then say, “you’re late for picking up your reservation. There is a late fee..” which I kindly advised him that we had been there well before the pick up time waiting in line and I had tried calling their customer service number to be met with a automated message that literally led to no one. He waived the late fee as a “courtesy” and we went about the next 45 minutes shut in this stuffy, hot, sweatbox going over our reservation. He took the deposit of $250, up sold us the toll package,($19 a day, but if you don’t purchase it they’ll charge you $35 a day. Yea.. make that make sense.) and the amount of the rental. We get outside to the vehicle and we leave. The car got us to and from where we needed to go, however, someone from the previous drive left their worn socks in the vehicle and the battery in the key fob was dying. But considering we went with the cheaper option, we just dealt with it. Fast forward to returning the vehicle. We ensured the gas tank was full, the car was spotless and we had made sure that we had followed the directions to a tee (we took before and after pictures and videos because we did not get a “this place seems trustworthy” vibe, but by the time we got there it was too late to cancel so we were kind of stuck). We left thinking we were in the clear. NOPE. Got the itemized list to find out that they had found a way to charge almost DOUBLE what we had agreed upon with hidden fees and surcharges. Moral of the story, pay a little extra to go to a reputable car rental agency because in the end it would have been cheaper than to do business with NextCar. Will. Never. Use. Them. Again. Also shame on Expedia for somehow giving this company a 4 star rating. I felt like I could trust their review but I’ve learned my lesson there too.
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