This has been one of the most frustrating supplier experiences I've encountered. I placed an order for a fridge but received no dispatch confirmation, delivery updates, or meaningful communication. My repeated attempts to reach the customer service team by phone were futile — the number either doesn't connect or is completely ineffective. Emails went either unanswered or received dismissive, generic replies citing “high volumes” and holiday demand. Rather than addressing the issue, the company consistently relied on vague website language, claimed to serve “millions of customers,” and made no effort to resolve a simple cancellation request. After I formally cancelled the order, the refund was still not processed, forcing me to escalate the situation. Being busy is not an excuse for: • Unreachable customer service • Ignored cancellation requests • Withholding customer funds • Dismissive and arrogant responses If this is how they treat customers who actively follow up and document everything, I can only imagine how unresolved issues are managed. I have now had to involve my bank and consider reporting this to the appropriate authorities — a step that should never be necessary for a basic online order. If you value your time, money, or peace of mind, avoid this company. There are far better suppliers who actually communicate and fulfill their obligations.
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