I want to clarify that the issues I faced were not my fault, but rather between the service and their supplier, yet they have made it my issue! I placed an order 12 days before Christmas for two taps, which were low-cost items, but I still paid nearly £42. After what felt like an eternity, I received the wrong taps, which were not even similar to what I ordered! When I called them, I was instructed to send an email. In response, they requested an image of what I received and an item part number. I reluctantly provided the image but didn't have the part number. The same representative questioned my ability to see the part number. All I wanted was for them to collect the items and issue a refund. It has now been over four weeks since I placed my order, and I have not received a refund. They are asking me to package the incorrect items, send more images of them, and be available for collection, yet they will not provide a postage label! I have used this service before, but I will not be returning.
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