I ordered a camera from this company. There was a delay in it arriving but I did receive an email advising that there might be. I did mess them around a bit in fairness as I had to consider cancelling the order (me having a bit of bad luck rather than anything to do with the company). They were unable to cancel as the order had been processed but the customer support was very helpful and told me how to proceed once the order arrived. The responses to my questions were very quick and the camera arrived well packaged.
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We keep it really simple for our customers - we simply offer the best deals on electronics and next day delivery.