Frustrating experience. I ordered a bed on 16/12/25, and it arrived on 20/12/25 missing screws. I contacted the support team that same day and followed up on 29/12/25, considering the Christmas period. I received a response that day. On 30/12/25, I was informed that the missing screws would be sent out that same day. Now, on 14/01/26, I still haven't received the screws or any further communication from the company. I reached out again via email, and they replied that they would send them again. I expressed my frustration, and they mentioned that the screws were lost in the post and would be sent as soon as possible. It's unacceptable that over a month has passed since I placed my order, and I'm still waiting for screws that should have been included. There was never an apology for the initial oversight in the package. While I acknowledge that the customer service has been somewhat polite, it simply isn't sufficient.
Claim your business profile now and gain access to all features and respond to customer reviews.
We have a wide range of high quality, handmade storage beds, bed bases, headboards and mattresses to choose from, all at affordable prices.
Our beds and headboards are all available in a wide range of luxurious upholstered fabrics and stylish colours, so you're sure to find a design to match your style in our collection.
We also have plenty of comfortable mattresses to choose from such as body contouring, cloud-like memory foam mattresses and pocket spring options that reduce motion transfer and provide adaptive support as you move through the night.See more
