Frustrating experience. I ordered a bed on 16/12/25, and it arrived on 20/12/25 missing screws. I contacted the support team that same day and followed up on 29/12/25, considering the Christmas period. I received a response that day. On 30/12/25, I was informed that the missing screws would be sent out that same day. Now, on 14/01/26, I still haven't received the screws or any further communication from the company. I reached out again via email, and they replied that they would send them again. I expressed my frustration, and they mentioned that the screws were lost in the post and would be sent as soon as possible. It's unacceptable that over a month has passed since I placed my order, and I'm still waiting for screws that should have been included. There was never an apology for the initial oversight in the package. While I acknowledge that the customer service has been somewhat polite, it simply isn't sufficient.
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We have a wide range of high quality, handmade storage beds, bed bases, headboards and mattresses to choose from, all at affordable prices.
Our beds and headboards are all available in a wide range of luxurious upholstered fabrics and stylish colours, so you're sure to find a design to match your style in our collection.
We also have plenty of comfortable mattresses to choose from such as body contouring, cloud-like memory foam mattresses and pocket spring options that reduce motion transfer and provide adaptive support as you move through the night.See more