Hi everyone.
I wanted to share my experience with Nexdoor.
I created an account there in 2024, and everything was working fine until a week ago. Four days ago, I tried to log in, but was unsuccessful. My account was blocked, apparently for violating the site's terms of service, due to providing false information. I don't understand why there was no problem for two years, and now it has.
I've received several emails from Nexdoor administrators, each from a different person. And so far, my account is still suspended.
I feel like the people working there have no idea what they're doing. The support is incompetent, unfriendly, and lacking empathy.
I'm a local handyman. I have contacts and customer reviews on this site, and they're all positive. People know me, praise my services, and recommend them to each other. Blocking my account has cut off my customer contacts, but the Nexdoor support team doesn't seem to care.
Another day without any contact from them. If I were to rate their work and dedication, I would give them a rating of less than zero. It was a very frustrating experience. I wouldn't recommend it to anyone. I believe the management of this company should replace all of its heartless administrators and provide training in customer service and customer service.
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