Frustrating delays and lack of communication — still waiting for my charger installation. I scheduled an installation on 25th November. The initial process was smooth — booking was easy, staff were polite, and a team member even conducted a video call to review my property. They were courteous at every stage. However, it became evident that they struggle to meet demand, and I am still without a charger over two weeks later. What went wrong: I first contacted them on 25th November and was given an installation date of 2nd December. I clearly stated I preferred the cable to run under the front door, which was noted, so I trusted the team would manage it well. My confirmed appointment was from 12:00–15:00, but the calendar showed 15:00–17:00, and my query about this change was ignored. On installation day, I waited from 12:00 to 18:00, repeatedly calling for updates. At 3 PM, I was told the engineer was on the way but uncontactable. By 4 PM, I was informed he might not arrive at all, and they needed to reschedule, despite my availability. By 5 PM, they were still trying to reach the engineer, and communication ceased. I had to rearrange my commitments and eventually went elsewhere to charge my vehicle. In total, I wasted nearly eight hours. The second installation date was set for 4th December, which I made myself available for again. At 3 PM, the engineer requested photos, which I sent immediately. He informed me that the power supply needed to run under the door slab, and that taking it over the frame would look unprofessional. While I appreciated his honesty, he then mentioned that groundwork was my responsibility, which was the first time I heard this. Had I known earlier, I would have prepared it beforehand. This delayed the installation yet again, and the next available date was 9th December. By then, I had already waited since 25th November for a straightforward installation. Current status: They have processed my grant, locking me into using them. The charger is still not installed. I hope management prioritizes this job to prevent further delays. I am sharing this to highlight how serious the situation has become and to ensure my installation is completed promptly. My experience has fallen below expectations for a professional installer, and I hope this feedback helps others avoid similar issues. I remain hopeful for a quick resolution.
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