Review Time
At first this company seemed very professional trying to get my business i was contacted several times constantly to see if they could install my charger after agreeing to let them do it and got it installed and paid the money that was it the pleasantries immediately stopped
They only half fitted the charger and ive been told by energy providers its in an unsafe state and been advised not to use it leaving me with no option but to use forecourt chargers at a great expense
I was quoted for items they didnt bother to even install
Ive tried to contact them to rectify the problem they have created but was fobbed off and now been completely ignored
I am today speaking with my local consumer advice centre and seeking legal action including small claims court to act against these cowboys
I only wish I had read the trustpilot reviews before I let this company provide a very poor inadequate service
Please avoid this company or at least make sure they provide what they quote you before you make payment
Had my ev charger and solar panels installed last week. A+ service and quality products. from sales process to installation the team kept me informed along the way. keep up the hard work Nextgen,!
I booked an installation on 25th November. The initial process was quite smooth — booking was easy, the staff were polite, and one team member even conducted a video call to review my property. They were helpful and courteous throughout. Unfortunately, despite their professionalism, it has become evident that they are struggling to keep up with demand, and I am still without a charger more than two weeks later. What went wrong: • I first contacted the company on 25th November and was given an installation date of 2nd December.
• During the call, I specified that I preferred the cable to run under the front door rather than over the frame. This was noted, so I trusted the team to handle it properly.
• My confirmed appointment was from 12:00–15:00, but the calendar invitation showed 15:00–17:00. My inquiry about this discrepancy was never addressed. Installation Day (2nd December): • I waited from 12:00 to 18:00, repeatedly calling for updates.
• At 3 PM, I was told the engineer was “on the way but uncontactable.”
• By 4 PM, I was informed he might not come at all and that the job needed rescheduling, despite my availability.
• At 5 PM, they were still “trying to reach an engineer,” and communication ceased after that.
• I had rearranged commitments and ultimately had to drive out to charge my vehicle, as my home charger was not installed.
• Almost eight hours of my day were wasted. Second installation date (4th December): I was rescheduled to 4th December – 12:00 to 17:00. Again, I was available from 12:00. • At 3 PM, the engineer called for photos, which I sent immediately.
• He said he was on the way and expected to arrive by 5 PM.
• After reviewing the photos, he noted that the power supply needed to run under the door slab, stating that going over the frame would look unprofessional. I appreciated his honesty.
• However, he then mentioned that the engineers are not allowed to carry out groundwork, and I should have arranged this beforehand.
• This was the first mention of needing to complete groundwork myself. Had this been assessed earlier, I would have done it prior to the appointment.
• Consequently, the installation was delayed again, with the next available date being 9th December. At this point, I had already been waiting since 25th November — over two weeks for what should be a straightforward installation. Current status: • The company has processed my grant, meaning I am committed to using them.
• The charger is still not installed.
• I hope management intervenes to prioritize this job and prevent further delays. Reason for this review: I am writing this so the company recognizes the seriousness of the situation and ensures my installation is completed promptly. My experience has not met the expectations of a professional installer, and I hope this feedback helps prevent similar issues for others. I remain open to a quick resolution — that is ultimately all I want.
Frustrating delays and lack of communication — still waiting for my charger installation. I scheduled an installation on 25th November. The initial process was smooth — booking was easy, staff were polite, and a team member even conducted a video call to review my property. They were courteous at every stage. However, it became evident that they struggle to meet demand, and I am still without a charger over two weeks later. What went wrong: I first contacted them on 25th November and was given an installation date of 2nd December. I clearly stated I preferred the cable to run under the front door, which was noted, so I trusted the team would manage it well. My confirmed appointment was from 12:00–15:00, but the calendar showed 15:00–17:00, and my query about this change was ignored. On installation day, I waited from 12:00 to 18:00, repeatedly calling for updates. At 3 PM, I was told the engineer was on the way but uncontactable. By 4 PM, I was informed he might not arrive at all, and they needed to reschedule, despite my availability. By 5 PM, they were still trying to reach the engineer, and communication ceased. I had to rearrange my commitments and eventually went elsewhere to charge my vehicle. In total, I wasted nearly eight hours. The second installation date was set for 4th December, which I made myself available for again. At 3 PM, the engineer requested photos, which I sent immediately. He informed me that the power supply needed to run under the door slab, and that taking it over the frame would look unprofessional. While I appreciated his honesty, he then mentioned that groundwork was my responsibility, which was the first time I heard this. Had I known earlier, I would have prepared it beforehand. This delayed the installation yet again, and the next available date was 9th December. By then, I had already waited since 25th November for a straightforward installation. Current status: They have processed my grant, locking me into using them. The charger is still not installed. I hope management prioritizes this job to prevent further delays. I am sharing this to highlight how serious the situation has become and to ensure my installation is completed promptly. My experience has fallen below expectations for a professional installer, and I hope this feedback helps others avoid similar issues. I remain hopeful for a quick resolution.
Had a charger installed last Saturday. It was supposed to be done on Friday. I used it once, but now I can’t connect. I called the office, and they promised a callback, but I haven’t heard back. I plan to reach out to the relevant authorities regarding this service.
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