I booked an installation on 25th November. The initial process was quite smooth — booking was easy, the staff were polite, and one team member even conducted a video call to review my property. They were helpful and courteous throughout. Unfortunately, despite their professionalism, it has become evident that they are struggling to keep up with demand, and I am still without a charger more than two weeks later. What went wrong: • I first contacted the company on 25th November and was given an installation date of 2nd December.
• During the call, I specified that I preferred the cable to run under the front door rather than over the frame. This was noted, so I trusted the team to handle it properly.
• My confirmed appointment was from 12:00–15:00, but the calendar invitation showed 15:00–17:00. My inquiry about this discrepancy was never addressed. Installation Day (2nd December): • I waited from 12:00 to 18:00, repeatedly calling for updates.
• At 3 PM, I was told the engineer was “on the way but uncontactable.”
• By 4 PM, I was informed he might not come at all and that the job needed rescheduling, despite my availability.
• At 5 PM, they were still “trying to reach an engineer,” and communication ceased after that.
• I had rearranged commitments and ultimately had to drive out to charge my vehicle, as my home charger was not installed.
• Almost eight hours of my day were wasted. Second installation date (4th December): I was rescheduled to 4th December – 12:00 to 17:00. Again, I was available from 12:00. • At 3 PM, the engineer called for photos, which I sent immediately.
• He said he was on the way and expected to arrive by 5 PM.
• After reviewing the photos, he noted that the power supply needed to run under the door slab, stating that going over the frame would look unprofessional. I appreciated his honesty.
• However, he then mentioned that the engineers are not allowed to carry out groundwork, and I should have arranged this beforehand.
• This was the first mention of needing to complete groundwork myself. Had this been assessed earlier, I would have done it prior to the appointment.
• Consequently, the installation was delayed again, with the next available date being 9th December. At this point, I had already been waiting since 25th November — over two weeks for what should be a straightforward installation. Current status: • The company has processed my grant, meaning I am committed to using them.
• The charger is still not installed.
• I hope management intervenes to prioritize this job and prevent further delays. Reason for this review: I am writing this so the company recognizes the seriousness of the situation and ensures my installation is completed promptly. My experience has not met the expectations of a professional installer, and I hope this feedback helps prevent similar issues for others. I remain open to a quick resolution — that is ultimately all I want.
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