Update: I had to call their customer service and found out they did not process a second payment. It just takes 2-7 business days for them to receive/update the processed payment. It would have been simple if the chat rep would have just did that from the start. 25 minutes to get that information.
Their customer service is absolutely horrible since transitioning to "ERGO". There was a payment issue so I changed my payment on my account. The payment processed with my bank but I never got a receipt. My account is still showing "still processing". I am getting emails saying I didn't pay. I chatted with them and they said the payment didn't go through and they resent it for processing (Visa) rather than acknowledging the bank acct payment. I sent proof of it clearing and they referred to my old form of payment. Their website never acknowledged my payment made with my bank account so now they are trying to take an additional payment without my authorization. Their website is not reflecting the change of payment. I told them I wanted to chat with tech because of their glitch and I was told no. I was told that the payment is still processing. It is like the rep didn't understand the breakdown. I don't have time for this.
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