Review Time
We had insurance through a different company before and getting COI's done for different events was SUCH a pain. With Next its so easy, instant and convenient. Reasonable price as well.
The support team provided misleading information to the client. When I reached out to resolve the issue, I was placed on hold for 45 minutes with an apologetic representative who couldn't find a solution. I never received the resolution that was promised. The following day, I encountered a rude agent who dismissed my request to expedite the process due to their mistakes, stating that I should have asked earlier. We have been waiting a week for this to be fixed. The system is clearly flawed!
A third-class insurance company. They insure criminals for higher money. I hired a handyman who happened to be insured from NEXT for doing my basement finish and deck modification work who had several criminal and jail records that I did not know when I hired him. The handyman grabbed 90% of the money and ran away by doing several damages in my property. I reached out to the insurance company and submitted a claim. I have been assigned an agent, Mariella Montano. She asked me thousands of evidences and proofs and literally harassed me for months. She also sent an adjuster to check the damage. The adjuster confirmed that all the damages are valid for reimbursements out of the claims. Mariella Montano made several phone calls to me and collected all the details. After collecting all the evidence and details she denied the claim completely. I wish I can give them a negative rating. I would strongly recommend not to believe these thieves. They are crooked and support small businesses run by criminals.
I simply didn’t have a chance to calland cancel the policybecause once you enter Basic Military Training, all communication devices are taken awayand the process is extremely strict.Before I joined, one of your representatives clearly assured me that I could request a refund if I stopped using the policy.That’s why this situation is disappointingI trusted that information.I suggest looking at this logically:If I provide my official military orders, you can clearly see that I was unable to contact or use your service during that period.I kindly request a refund under these circumstances and look forward to your reply.M. NabiyevUS MilitaryActive Duty
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