The support team provided misleading information to the client. When I reached out to resolve the issue, I was placed on hold for 45 minutes with an apologetic representative who couldn't find a solution. I never received the resolution that was promised. The following day, I encountered a rude agent who dismissed my request to expedite the process due to their mistakes, stating that I should have asked earlier. We have been waiting a week for this to be fixed. The system is clearly flawed!
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