We have owned our Next Level FGT Lite cockpit for a couple years now. One of the locking hub bolts stripped out. Looking for a replacement, I learned these cockpits are manufactured in Australia. (geshh, didn't know that)My initial email was answered extremely quick. Ms. Shiralee explained what was needed to order the replacement part. She also explained that the international shipping fees to the USA would cost more that the parts, but I kind of expected that. Sent Shiralee the requested photos of what was needed. Communications throughout the whole process was extraordinary! Thank you Ms. Shiralee! Now for the down side....the parts arrived a couple weeks later. Not only were they the wrong parts, it was the wrong count! If they have photos (with a measuring tape used to show size and length), how can they mess up? Ahh, but they did. Email to Ms. Shiralee, again. Again, the communication and follow up from her was extraordinary. Eventually, they did get the correct parts to me, and they volunteered to compensate me for the issues. We are now enjoying our racing cockpit once again. Thank you! All in all, a good experience, with a good company.....with a little speed bump....lol
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Next Level Racing have been providing solutions for customers to mount their steering and flight controls since 2009 to take their immersion to a whole new level. With distributors and resellers globally find your closest reseller to take your expe...
