Rented a flat in London Caledonian Road for a 4 party flat share, we were all PhD students and hence couldn't be exactly picky. Initially everything seemed fine, we got the contract. Once we wanted to get the keys nobody seemed to be available on the day. One of my housemates partners had to go to the other side of the city to pick them up because we were all working and the company did not inform as when to pick up the keys in time (we just got a call that we need to be there now, or otherwise it is not happening). We should have known it was a bad idea to rent the flat at the time. It was not surprising nothing we were promised happened (such as fixing the damaged floor, beds falling apart, pests, broken wardrobes, the list goes on). But this wasn't even the worst.At some point towards the end of the tenancy the agent was showing the flat to future tenants. They locked the outside gate and thereby locked us out of the flat (it was nighttime). We called repeatedly because it was dark, and cold. I was also ill at the time and had a fever the day after (which is beyond the point though). After 3 hours they picked up the phone. I requested compensation (food and a place to spend the night), which of course they denied us. We asked them to come and fix the problem which they refused to do. So my house mate and I decided to go back to work (!!!) thinking we had to spend the night there to at least not having to sleep in a park. At around midnight my housemate somehow convinced the agent to come with a lock smith and the could open the gate by drilling a hole through the gate. Which remained in this state for the time we spent in the flat. They didn't even apologise for locking us out of our own flat. As we had moved out they started ghosting us and wouldn't return the deposit. After months of hunting them down we managed to get the deposit back from the insurance company. Long story short, even as students: DO NOT RENT WITH NEXT MOVE, especially Sean who was least helpful.
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