Dear Management, why do you not adhere to your own policies and procedures? Why do you fail to uphold tenancy agreements? Why is there no response when tenants report anti-social behavior? Why do you ignore complaints about excessive noise disturbances? It feels like tenants are continuously overlooked when they seek help and support. Communication seems lacking as letters sent are ignored. Why are repairs not carried out despite rent increases? Your lack of timely and clear communication is alarming. It makes me question how much longer this organization can operate effectively. I have reached out to the relevant regulatory body to express the neglect I have experienced. This has had a detrimental impact on people's lives. I advise others to think carefully before renting from you.
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Notting Hill Genesis is one of the largest housing associations in the country, with more than 66,000 homes across London and the south-east. We work in the community, providing homes for lower-income households.