In 2017, I assisted an elderly relative in moving into a sheltered flat with a garden. We invested significantly in landscaping, but unfortunately, dealing with various representatives has been frustrating. Over the past eight years, I have experienced consistent issues with repairs, affecting my health. Having relocated multiple times since 1973, I have only had one repair addressed. The support I received was inadequate, and the housing officer has changed multiple times without any progress. The state of the property remains poor, with visible maintenance issues. I submitted transfer requests but have not seen any action taken. It appears that the organization is not addressing the necessary improvements for vulnerable residents, and I hope for a thorough investigation into these matters.
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Notting Hill Genesis is one of the largest housing associations in the country, with more than 66,000 homes across London and the south-east. We work in the community, providing homes for lower-income households.
