Since moving an elderly individual to a sheltered flat in 2017 and investing in landscaping, I have faced numerous challenges. The housing association has not addressed ongoing repair issues for eight years, leading to health problems. Despite having a disability badge, the support has been unreliable. The housing officer has changed multiple times, and essential maintenance remains unaddressed. Transfer requests submitted in 2018 and 2019 have gone unnoticed, and my requests for a more suitable location have not been acted upon. It seems the organization is neglecting necessary updates for vulnerable residents, and I hope for intervention from the relevant authorities.
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Notting Hill Genesis is one of the largest housing associations in the country, with more than 66,000 homes across London and the south-east. We work in the community, providing homes for lower-income households.