I have lived in my flat for two years and have faced numerous issues, including rodent problems and unpleasant odors. The customer service has been inadequate, and my housing officer has been dismissive. I have reported severe issues, including drug use nearby, but have not received appropriate assistance. I feel neglected and unsafe in my living environment, and I am seeking legal action due to the ongoing health concerns this situation has caused.
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Notting Hill Genesis is one of the largest housing associations in the country, with more than 66,000 homes across London and the south-east. We work in the community, providing homes for lower-income households.