This housing association has been extremely disappointing. I have reported issues with anti-social behavior from my neighbors for over three years, yet there has been no resolution. They have repeatedly failed to adhere to their own policies and have not taken my complaints seriously or conducted proper investigations into the offenders. An action plan was proposed but never implemented, leaving me to endure constant and unreasonable noise from my neighbors every day. Despite my requests to communicate via email, they often opt for unannounced phone calls instead. I prefer everything in writing to hold them accountable for their commitments, which they have not fulfilled. I am currently waiting for a response from the relevant ombudsman regarding my complaints about the anti-social behavior. I hope the ombudsman acknowledges the failures of this housing association and that a satisfactory resolution is reached. Tenants deserve much better treatment.
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Notting Hill Genesis is one of the largest housing associations in the country, with more than 66,000 homes across London and the south-east. We work in the community, providing homes for lower-income households.