Dear Management, Why is there a lack of adherence to established policies and procedures? Why are tenancy agreements not respected? Why is there no response or action when tenants report anti-social behavior? Why is excessive noise disturbance overlooked? Why are tenants continuously ignored when they plead for assistance? Why are letters sent and acknowledged disregarded? Why are repairs not carried out even after rent increases? Why is there no support for those clearly struggling? Why is it so difficult to provide timely and clear accounts? How is it possible to continue operating without proper knowledge and competency? I question how much longer this organization can endure..... I have recently taken legal action and informed the relevant housing regulator about the negligence experienced and the impact it has had. The consequences of ruining lives are significant. What goes around comes around! Consider this a warning. Avoid renting from this organization, as you may find yourself in a similar situation, feeling miserable and depressed.
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Notting Hill Genesis is one of the largest housing associations in the country, with more than 66,000 homes across London and the south-east. We work in the community, providing homes for lower-income households.