This is now my second one star review for NHL, which should tell you everything. My first review covered the appalling service I received during my shared ownership purchase — easily one of the worst professional experiences I’ve ever had. After a year of zero communication from them, delays, and total disorganisation, I completed the purchase and tried to move on.Fourteen months later, I’ve been hit with a bill for nearly £700 for an unsettled service charge from before I even owned the property. Only now has it become clear just how badly NHL mishandled my case. They failed to ensure the service charge account was settled on completion, and they failed to ensure the retention was held until it was resolved — basic, fundamental steps in conveyancing that any competent firm would treat as standard. A genuinely shocking level of incompetence.What makes this even more infuriating is their behaviour since. Instead of answering straightforward questions about missing documentation pertaining to those accounts, they immediately tried to shift blame onto the seller’s solicitors for holding the retention for 12 months — which is completely normal. Then they attempted to excuse themselves by saying the case handler had left the firm, as if that somehow absolves them of responsibility for their own negligence. And now, they’ve simply stopped responding altogether.It’s astonishing to witness a firm operate with this level of incompetence, avoidance, and disregard for their clients. The way they conduct themselves feels more like a back street operation than a regulated legal service. Their so called “customer charter” is meaningless in practice.I would strongly urge anyone considering NHL to avoid this firm like the absolute plague. My experience has been nothing short of disastrous. And by the way, the reason there are so few one star reviews showing is because NHL flag them all and use every tactic in the book to get them taken down. They tried to do that with the first review i left.
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