No complaints with new homes law, they’ve been really efficient. Maybe at the start communication wasn’t quite what I hoped- just emails and not always replied to that quickly and hard to get through on the phone, but I communicated how nervous and unsure about the whole thing that I felt, and they really responded. Spoke to several people on the phone at different points, and all really friendly and helpful. Bills were itemised in detail, so everything was transparent, plus they were happy to explain costs when I didn’t understand (which was a lot of the time!) Overall I found them very efficient and professional and friendly and trustworthy.
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