New Homes Law is completely unreachable and caused us extreme stress. They ignored every email from both the buyer’s and seller’s solicitors and required multiple chases, and their phone lines go straight to voicemail. Solicitors went on leave without any notice or handover, totally disregarding exchange dates. Estate agent and other law firms involved have reached out multiple times to express their concerns regarding NHL's incompetence but was ignored by NHL. Our seller threatened to pull out of the sale on multiple occassions due to their unresponsiveness. Their lack of accountability nearly ruined our entire move—do not use this firm.
Note: Since posting my last review, NHL has attempted to take down the review twice in one week, which is ironic given this was the more responsive than they ever did during the actual conveyancing process. My intention is to share the views given to me by other professionals – not just my own views.
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