I want to start by saying I never leave negative reviews but I don’t want anyone else to find themselves in the position my husband and I are in. We bought a new home in 2019 and New Homes Law represented us. At this time we had no issues with them. We are now in the process of selling this house and are using different representation. Our buyers solicitors are requesting many documents from us and have said we should have received this via the post shortly after completion. These documents include the planning permission for the house, building regulations as well as several other important documents. We do not have these paper copies and so went through emails from 2019 and NH Law had emailed us to say they no longer post these documents, they add them to the portal. We signed into the portal and the documents aren’t there. The portal shows that our case is 64% complete (due to the missing documents) and that the case was randomly closed 4 years ago (we were not notified of this). We have contacted them and the people we have spoken to have been helpful but the documents we are after are not able to be found. We are now in a position where unless NH Law find this documentation, we can potentially never sell our house. NH Law have told us to go back to our developers. We had already done this and they are saying that they don’t keep documents for this length of time but everything should have been sent to NH Law and ultimately if it wasn’t then NH Law should have represented us properly and requested the documents. We paid a lot of money for a service that we now see is negligent and potentially corrupt (with them closing an unfinished case). We were first time buyers and had no idea what documentation we needed. We were taken advantage of by NH Law - they took our money but did not do the work we paid them to do.
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