Very disappointed with customer service. I lease a Volvo ex30 through NHS fleet services Due to a defect I am limited to charging to 70% of battery capacity. This gives a real world range of 140 miles, far, far short of the 279 miles the figures suggest it should do. This has been the case for a month and Volvo still don’t know when they might have a fix for it The vehicle is now not suitable for my use due to the defect, it’s not as described and not acceptable. NHS fleet solutions have basically fobbed me off since I raised the issue and seem to be totally ignoring consumer rights. I have offered a compromise to resolve the situation but again that was fobbed off. Realky unhappy with the current situation
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NHS Fleet Solutions is the UK’s original public sector salary sacrifice scheme, offering a brand-new car of your choice on a two or three-year lease. Not only does the scheme offer potentially significant savings for staff but when leasing through Fleet your monthly cost includes insurance, routine servicing, road tax, breakdown cover and more – we call it hassle-free motoring for a reason! NHS Fleet Solutions are an integral part of one of the largest NHS Trusts in the country. This makes us proudly part of the public sector and means that you are not only our customer, but you are also our colleague. The scheme is available for public sector colleagues whose organisation has registered with us, from the NHS, Police force, local Councils, Universities and Academy schools. Unlike those in the private sector who offer similar services, all surplus income from our schemes stays in the public purse to fund front-line NHS services.See more
