nianticlabs.com

They don’t listen.

Making a fresh review as my old one was messy.So, the only time the company actually responds, is when a raid randomly crashes after beating a Pokémon, and they give you your Remote Pass back, providing you choose the right category in the help section.Apart from that, they ignore you.One major issue in our town, over half the gyms are owned by Reds. It’s been going on for about two years now. It started off as one gym, but now… It really un-motivates me to play a lot. I’ve reported about this countless times and only had two responses from the two years. One extremely unhelpful and the other told me they will “pass it on” to the company, which was many Months ago now, and considering they have time to pile/code events on top of events, clearly they don’t care or see it important enough. Help page in the game and their “Support” page on Facebook, I’ve asked many times to reduce the gym radius, so trainers have to actually GO out to the parks, Church, and other areas, rather than sitting at home being lazy and earning items and PokéCoins instantly knocking the rest of us out when we WALK to them. The company just doesn’t care enough about fair gameplay on their own game and it’s disgusting.It’s guaranteed something will break after they add an update into the game, because they never test it.The game randomly crashes more and more now, in result, I lost a Shiny Galarian Moltres with how unstable the game is.The people behind the company need to calm it down with events and focus on a better help system where we can talk to THEM and not robots or AI garbage before returning to more events. The game would be so much better if they LISTEN to our problems in the game. Especially, if something is impacting their own game negatively.Bugs that aren’t beneficial to us, they take their time about fixing it. Bugs that benefit us? They are straight onto it.At the moment, I have zero trust in this company.

Date of experience: Dec 21, 2025