Review Time
I'm updating my review because the last one was unclear. The only time the support team seems to respond is when there's a raid crash after defeating a Pokémon, and they hand back the Remote Pass if you select the correct help category. Other than that, they largely ignore inquiries. In my town, a significant issue is that over half the gyms are controlled by one team, which has been the case for about two years. It began with just one gym, but now it’s quite demotivating to play. I've reported this multiple times, yet I've only received two responses over two years—one was unhelpful, and the other stated they would 'pass it on' to the company, which was months ago. Given that they manage to organize multiple events, it seems they don't prioritize this issue. I've repeatedly requested a reduction in gym radius through the help page and their support page on social media, urging that trainers should physically go out to parks and other locations instead of staying home and easily earning items and currency, which undermines those of us who actually walk to them. The company appears indifferent to fair gameplay, which is disappointing. Updates seem to guarantee new bugs since they don't adequately test them. The game crashes increasingly often, causing me to lose a rare Pokémon due to its instability. The team behind this service needs to slow down on events and enhance the support system to facilitate real communication with users rather than automated responses. The game would significantly improve if they addressed our concerns, especially those negatively affecting gameplay. They take their time fixing issues that are detrimental to players, while they quickly address bugs that are advantageous to us. Currently, I have no trust in this company.
Making a fresh review as my old one was messy.So, the only time the company actually responds, is when a raid randomly crashes after beating a Pokémon, and they give you your Remote Pass back, providing you choose the right category in the help section.Apart from that, they ignore you.One major issue in our town, over half the gyms are owned by Reds. It’s been going on for about two years now. It started off as one gym, but now… It really un-motivates me to play a lot. I’ve reported about this countless times and only had two responses from the two years. One extremely unhelpful and the other told me they will “pass it on” to the company, which was many Months ago now, and considering they have time to pile/code events on top of events, clearly they don’t care or see it important enough. Help page in the game and their “Support” page on Facebook, I’ve asked many times to reduce the gym radius, so trainers have to actually GO out to the parks, Church, and other areas, rather than sitting at home being lazy and earning items and PokéCoins instantly knocking the rest of us out when we WALK to them. The company just doesn’t care enough about fair gameplay on their own game and it’s disgusting.It’s guaranteed something will break after they add an update into the game, because they never test it.The game randomly crashes more and more now, in result, I lost a Shiny Galarian Moltres with how unstable the game is.The people behind the company need to calm it down with events and focus on a better help system where we can talk to THEM and not robots or AI garbage before returning to more events. The game would be so much better if they LISTEN to our problems in the game. Especially, if something is impacting their own game negatively.Bugs that aren’t beneficial to us, they take their time about fixing it. Bugs that benefit us? They are straight onto it.At the moment, I have zero trust in this company.
Pokemon go needs better people running it, it’s awful these days. Niantic never helps anyone and the game itself is so bad these days, they’ve changed the chances for people to succeed in game and it makes it a miserable experience. This is meant to be for children but all they care about is making money through in game purchases!
I’ve been playing Pokémon GO for years, but Niantic Support has reached a new low.Two times in one day I used Remote Raid Passes for a Max Raid (Grimmsnarl), completed the raids successfully, and never received rewards nor the chance to catch the Pokémon because the game froze on the final screen.I submitted all details, screenshots, timestamps, and explanations.Despite that, Niantic Support kept replying with the same generic automated answer claiming that “no issues were found” and that I had “already been reimbursed” – which is completely false.I paid real money for Remote Passes and lost:2 Remote Raid Passes2 Grimmsnarl catch chancesMy timeZero compensationSupport ignored the actual issue, didn’t investigate anything properly, and simply sent copy-paste messages.As a long-time player, it’s extremely disappointing that bugs on Niantic’s side lead to player losses, and Support refuses to acknowledge or compensate it.If this is how players are treated, I honestly cannot recommend this game anymore.
so here’s what actually happened w my Pokémon GO account:my acc got hit with a 7-day ban, then a 30-day ban, and BOTH times I appealed immediately asking why I was flagged. they ignored me completely. not a single explanation, no details, nothing.then suddenly, months later, they hit me with a permanent ban — and again, no actual info. every time I ask what I supposedly “did,” they dodge it and say they can’t tell me anything.the funniest part?every reply I get feels like a bot template. the names keep changing (Oaklynn, Jakari, Ivan, Victoria, Kaiya, Jake, William…), but the messages are all copy-paste, sent within seconds, and none of them actually respond to anything I wrote.sometimes they say my appeal is “closed forever,” but then a new “person” replies anyway. sometimes they tell me I can’t make a new account because it’ll get banned, then another “agent” tells me I can make a new account. they can’t even keep their own story straight.it’s pretty clear the anti-cheat system auto-flagged my account, and the appeal system is just bots or low-permission staff reading off templates. nobody actually reviews anything manually.I never got a real human response once — just repeated contradictions and generic lines like “decision is final,” “we regret to inform you,” “no additional information,” etc.if the review system is automated and the appeal team can’t even see what triggered the ban, then what’s the point of having an appeal system at all? it just feels like talking to a wall that changes its name every email.
Customer support, I have reported 2 different spoofers in my area ( cheaters ) and niantic have done nothing, haven't even acknowledged my report, have tried their legal email address all I got is its nothing to do with us here's a link which either directs you to delete the game or appeal a ban also tried the niantic support page on Instagram and got use the in app help page which I am fed up reporting to and get nothing not even we have got your concerns etc, they are breaking their own terms and conditions by allowing people to cheat and ruin the game for legit players, if you decide to download the game DO NOT AGREE to the terms and conditions as this waves away any rights you have and make niantic untouchable in court as you've signed away your rights, they are only interested in your money, the game glitches breaks down and all they do is blame your phone your Internet your service provider and when you prove its none of them and it is their game they just ignore you then months later give you a sorry due to a glitch here's a makeup event which doesn't give you anything like what you would have got if the glitch was fixed at the time but they have already had your money for the event, they just dont care about you only your money
Whenever I contact niantic customer support I get an automated response. If I report 2 lost remote passes they’ll maybe give me 1 back. I have tried and tried to get a second refunded but the automated system says I was already reimbursed! When the game has frozen or crashed on me during a raid, leaving me with no option to catch the Pokémon, I have submitted proof but if you received the potions etc they consider you have been rewarded??? I didn’t get an opportunity to catch the Pokémon what are you on about! Really really disappointed and will not be giving them any more of my money. Disgusting customer service
Customer service doesn't seem to know anything about the game as i have to explain to them step by step the issue to end up with a message that sounds inhuman. I feel like they have automated message bot that deflect their customers. I hear the rare story that they’ve help a player but majority of player base that i talk to in person is that it’s non existent.
My account was stolen, and I couldn’t get it back neither could I close it down for good. So no one misuses it more! Even if I provided the customer service with my trainer code. I get it if the account was used by a scammer and they changed the e-mail but I can’t wrap my head around it that they couldn’t find it by addressing my trainer code that is never changeable.I got bad vibes with customer service, they felt like they just wanted to get you off the email they don’t do nothing for there long time players. I’m so angry with the scammer that stole my account. And I’m not any less angry on very poor customer service!! This is the reply from Niantic I show you how sloppy they write it:”We've shared as much as we can related to your request and we will not continue to respond. If we can help you with something else or if you believe you are seeing this message in error, please reach out via our Help Center.Regards,Niantic Support”My answer: I demand for them to give my details of the matter, I provide with trainers code, that should at least mean something. And how poorly they want to cut you off. They only said they couldn’t find it via email and did’t give any further information.
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