I’ve been playing Pokémon GO for years, but Niantic Support has reached a new low.Two times in one day I used Remote Raid Passes for a Max Raid (Grimmsnarl), completed the raids successfully, and never received rewards nor the chance to catch the Pokémon because the game froze on the final screen.I submitted all details, screenshots, timestamps, and explanations.Despite that, Niantic Support kept replying with the same generic automated answer claiming that “no issues were found” and that I had “already been reimbursed” – which is completely false.I paid real money for Remote Passes and lost:2 Remote Raid Passes2 Grimmsnarl catch chancesMy timeZero compensationSupport ignored the actual issue, didn’t investigate anything properly, and simply sent copy-paste messages.As a long-time player, it’s extremely disappointing that bugs on Niantic’s side lead to player losses, and Support refuses to acknowledge or compensate it.If this is how players are treated, I honestly cannot recommend this game anymore.
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