nianticlabs.com

1.1
1.1 Based on 121 reviews

We’re leveraging the unique data and technology that made Ingress a worldwide sensation to create a platform for real-world mobile experiences and joining with incredible new partners to create all-new experiences on this platform, including Pokemon GO,.....

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Trinity Yen
BOT CUSTOMER SERVICE

so here’s what actually happened w my Pokémon GO account:my acc got hit with a 7-day ban, then a 30-day ban, and BOTH times I appealed immediately asking why I was flagged. they ignored me completely. not a single explanation, no details, nothing.then suddenly, months later, they hit me with a permanent ban — and again, no actual info. every time I ask what I supposedly “did,” they dodge it and say they can’t tell me anything.the funniest part?every reply I get feels like a bot template. the names keep changing (Oaklynn, Jakari, Ivan, Victoria, Kaiya, Jake, William…), but the messages are all copy-paste, sent within seconds, and none of them actually respond to anything I wrote.sometimes they say my appeal is “closed forever,” but then a new “person” replies anyway. sometimes they tell me I can’t make a new account because it’ll get banned, then another “agent” tells me I can make a new account. they can’t even keep their own story straight.it’s pretty clear the anti-cheat system auto-flagged my account, and the appeal system is just bots or low-permission staff reading off templates. nobody actually reviews anything manually.I never got a real human response once — just repeated contradictions and generic lines like “decision is final,” “we regret to inform you,” “no additional information,” etc.if the review system is automated and the appeal team can’t even see what triggered the ban, then what’s the point of having an appeal system at all? it just feels like talking to a wall that changes its name every email.

1
Date of experience: Nov 07, 2025

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Business Details

  • We’re leveraging the unique data and technology that made Ingress a worldwide sensation to create a platform for real-world mobile experiences and joining with incredible new partners to create all-new experiences on this platform, including Pokemon GO,...

  • language https://www.nianticlabs.com

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