Whenever I contact niantic customer support I get an automated response. If I report 2 lost remote passes they’ll maybe give me 1 back. I have tried and tried to get a second refunded but the automated system says I was already reimbursed! When the game has frozen or crashed on me during a raid, leaving me with no option to catch the Pokémon, I have submitted proof but if you received the potions etc they consider you have been rewarded??? I didn’t get an opportunity to catch the Pokémon what are you on about! Really really disappointed and will not be giving them any more of my money. Disgusting customer service
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