I was persuaded by an external company to switch providers after years of satisfaction with a different service. I was assured I could pause my plan in January 2025 since I wouldn't be working. Later, I learned I needed to be a client for 12 months to do this (just 2 months short). After downgrading my plan, I was informed about a no gap dental service, only to find a gap fee when I visited a new dentist. As a health professional, I find this misleading. I’ve called for resolution and now face a 5-day wait for an outcome.
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nib health funds is an Australian health care fund.