A very disappointing experience
I placed my order on 2 April, and the website stated delivery within 1-2 days. My order confirmation also gave an estimated delivery date of 8 April. However, by then, I was informed that the parcel had not even left their warehouse yet.
What made the experience worse was the poor and unreliable communication. I had to send a formal complaint email myself just to request clear information about the delay, the dispatch date, and the revised delivery date. Even after that, the updates were confusing and inaccurate.
In the end, the order only arrived on 14 April, which is far beyond the timeframe advertised at the time of purchase. I also received a message saying the parcel would arrive "today" after it had already been delivered, which makes their tracking and notification system look completely unreliable.
So the problem was not just the delay itself, but the misleading delivery expectations, the lack of transparency, and the poor communication throughout the process.
Overall, a very disappointing experience. I would not recommend ordering from them if you need your items within the timeframe they advertise.
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NICHE BEAUTY is an online portal founded in Hamburg, Germany and we are dedicated to offer our customers exclusively, exciting and luxurious cosmetic brands from all over the world. Our niche brands were previously known only to insiders and are now available to all of our customers at https://www.niche-beauty.com/en-de/.
