I filed a complaint and provided the order numbers for items not received, but my payment was taken immediately on December 3rd. I only received one of three orders. I received an email stating the others were at a pickup location from the courier and were being returned on December 17th for a refund, but I never got any communication from them. Each time I checked tracking, it showed 'processing' instead. I still haven't received a refund, and now it's December 30th. I've contacted customer service with no response. The amount involved is nearly 300€. This site is not trustworthy anymore. I will have to escalate this to my bank and the relevant trade authorities.
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NICHE BEAUTY is an online portal founded in Hamburg, Germany and we are dedicated to offer our customers exclusively, exciting and luxurious cosmetic brands from all over the world. Our niche brands were previously known only to insiders and are now available to all of our customers at https://www.niche-beauty.com/en-de/.
