Very disappointing experience with Niche Beauty Lab.I placed an order on November 2, and the status only changed to “on the way” on November 24. Since then, I have had to constantly follow up because there was no tracking number provided, unlike my previous orders. Every time I contacted them, the response was the same generic message saying they were “waiting for their warehouse response.”It has now been over 3 weeks since they claimed the order was shipped, yet they still cannot provide a valid tracking number. The order suddenly shows as “delivered,” but the reference cannot be tracked on DHL at all, so I have no proof of delivery.What makes this worse is that I placed another order on November 30, which shipped on December 6 and was delivered on December 12. This second order was also not trackable through their useless Amphora Logistics page, but at least I was able to track it using a DHL reference. This proves that proper tracking is possible, yet they failed to provide it for my first order.I’ve followed up repeatedly via email and Instagram, but I only receive copy-paste replies saying they’ve contacted their warehouse and are waiting for an update. As of today, I still have no real update, no tracking number, and no resolution.If you check their Instagram comments, you’ll see many customers experiencing the same issues. Poor communication, lack of transparency, and unreliable shipping. I will think twice before ordering again.
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