Review Time
I ordered based on the advertised 24–48 working hour delivery to Portugal, but this timeframe was not respected and my order was not delivered as promised. The first order was not dispatched and provided to carrier, after I contacted support team it was re-created just to failed to be dispatched again.
Customer support was also disappointing. The chat is essentially useless as you cannot speak to a real person, and email responses are slow.
Overall, unreliable logistics and poor communication.
I ordered based on the advertised 24–48 working hour delivery to Portugal, but this timeframe was not respected and my order was not delivered as promised. The first order was not dispatched and provided to carrier, after I contacted support team it was re-created just to failed to be dispatched again.Customer support was also disappointing. The chat is essentially useless as you cannot speak to a real person, and email responses are slow.Overall, unreliable logistics and poor communication.
My skincare routine consists mostly of Niche Beauty Lab products, and I am extremely satisfied with every single one of them - high quality and great for skin! Besides, the customer support is very polite, helpful, and always replies quickly.
Theramid serums and other products from Niche Beauty Lab are excellent, effective products that deliver real results and offer outstanding, well-rounded routines for different needs. Highly recommended.The customer service is excellent as well — patient, kind, and genuinely helpful.
Very disappointing experience with Niche Beauty Lab.I placed an order on November 2, and the status only changed to “on the way” on November 24. Since then, I have had to constantly follow up because there was no tracking number provided, unlike my previous orders. Every time I contacted them, the response was the same generic message saying they were “waiting for their warehouse response.”It has now been over 3 weeks since they claimed the order was shipped, yet they still cannot provide a valid tracking number. The order suddenly shows as “delivered,” but the reference cannot be tracked on DHL at all, so I have no proof of delivery.What makes this worse is that I placed another order on November 30, which shipped on December 6 and was delivered on December 12. This second order was also not trackable through their useless Amphora Logistics page, but at least I was able to track it using a DHL reference. This proves that proper tracking is possible, yet they failed to provide it for my first order.I’ve followed up repeatedly via email and Instagram, but I only receive copy-paste replies saying they’ve contacted their warehouse and are waiting for an update. As of today, I still have no real update, no tracking number, and no resolution.If you check their Instagram comments, you’ll see many customers experiencing the same issues. Poor communication, lack of transparency, and unreliable shipping. I will think twice before ordering again.
They make wrongful toll declarations leading to insane inflated UPS charges the customers get charged with. If pointed out these mistakes that are obviously on them, they just pull the old "import fees are out of are control" - no they are not if you are a serious business! So just don't bother ordering from them to Switzerland, you might get UPS charges (or also might not, it's completely random in my experience), no matter how high or low the cost of your shipment.
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