Bought a brand new leather lounge suite from Nick Scali West Gosford. Within 7weeks the leather stretched and ‘pooling’ of the leather made the lounge look years old. After contacting NS they sent out an “independent contractor” to assess. From the moment he entered it was clear his job was to isolate NS from any warranty claim. He measured the stretch in one of the seats and it had stretched 60mm in seven weeks, which according to him was normal. He then showed us the trade tricks to tuck in the stretch to make the lounge ‘look new’, IT WAS NEW.
True to form NS denied warranty responsibility.
Learned my lesson, hopefully others will learn.
DO BUY FROM NICK SCALI.
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