I’m giving Nick Scali 1 star which is for the staff who sold me the couch they were lovely. However the post sale customer service by their head office is deplorable. I’ve had 2 different switches go and the lounge is not 4 years old. No pets or kids in the house so the lounge doesn’t get rough treatment at all. When I lodged an enquiry online asking who to contact to get the second switch fixed I was promptly told the lounge was out of warranty and they couldn’t help me. I was only asking for a recommended repairer in my state. They then sent me the name of a leather repairer in another state. Not even a suitable switch repairer . It’s become obvious that their lounges are cheap imported rubbish which they then falsely advertise as being a quality product. Never again will I buy one of their lounges.
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