Visited the Toowoomba store intending to purchase the Everly 4.5 and 3 seater lounges.
However, we left due to a male salesperson’s aggressive and erratic conduct.
After enquiring about warranty and delivery, my husband made a brief comment regarding the delivery cost. The salesperson immediately became confrontational, raised his voice, stated “we don’t haggle in here”, gestured with his arms, and abruptly walked away mid conversation.
After we left and entered another store within the centre, the salesperson came out into the shopping area and appeared to be looking for us. As we were preparing to leave in the car park, I observed him watching us, as we drove away, he made an offensive hand gesture.
This behaviour was intimidating, highly unprofessional, and entirely unacceptable.
I went to the store to buy lounges feeling excited, left the store feeling intimidated and scared.
This is the short version of what happened!
I made a written complaint and subsequently bought the lounges online.
I will never enter or even go to the shopping centre where Nic scali is.
Claim your business profile now and gain access to all features and respond to customer reviews.
Australia’s choice for quality and design. All within reach.
