I was a panelist for six years and had no problems at all. Even though it was a lot of work to scan everything I bought and the rewards low, I found it enjoyable. They then seemed to devalue the points and it took even longer to accumulate enough to redeem anything. Then they started pushing their app, despite all my refusals (hard to use an app when you don't have a smartphone), and it seems they lost interest in my membership and stopped responding to questions. My scanner started acting up and I was sent a new one. It was NOTHING like the one I had before and it took a while to figure out, no thanks to (it is to laugh) panelist support and the decidedly vague instruction sheet. Not only did they not bother to clean it (ew), it was horrid to use: Big and awkward to hold and scan, difficult to read, having to scroll and scroll and scroll, and having to transmit manually myself after downloading their software. I sent my first transmission using it and shortly thereafter I got an obnoxious email telling me I wasn't scanning or transmitting enough. If I didn't start scanning and transmitting more, there would be consequences. I was so offended, I cancelled my membership immediately and returned their awful equipment. I got a call shortly after asking if I wanted to come back. If I did, I'd be forced to use the app (again: no smartphone) and transmit 5 weeks in a row for the grand sum of $15. Still, I briefly considered it if they would send me a scanner like the one I had for 6 years (it was hard to say goodbye), but not after the difficulty I had getting the last of my points redeemed.I still had 10,000 points in my account, good for a $10 gift card. Their terms state you have three months after termination to claim it. While the equipment was in transit, I was locked out of my account. Once they had their precious equipment, I could log in, but kept getting an error when I tried to redeem. The online support section was removed from the website, so I contacted them 4 times by email - all of which were ignored. I eventually got a phone call saying the gift card would be sent "right now." And it actually was, so that's something anyway. Don't bother with this outfit. Not only are they indifferent (sometimes downright rude), it's a great deal of effort and takes forever to accumulate enough points to get anything at all. Even then, you're restricted to one redemption a month. It didn't used to be like this: The rewards used to be easy to accumulate and redeem frequently, panelist support was very responsive and helpful, the scanners easy to use, and no trying to shove an app down one's throat. All that is gone, now. Kinda sad.
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