I joined them a long time ago. When I was using the machine they sent me, I had occasional problems but they were fast with informing me about it so I resolved it by reading things.Now that they switched to the phone system, everything went all over the place. I wrote down I would be away in November and then added I'll be away from December onwards. I came back and checked the system in January and I was no longer a member. Apparently, they said they tried to reach me which is not even close to how they'd try to reach me in the past.They closed my account and said that I cannot take my points anymore as it is past 90 days after my account being closed. I wasted months of my life to scan items for them and this is what I get. I understand the fact they did not like there were no scans on the app or, apparently information about when I was away, but I added it so it is an issue of their app. Not my problem.Please know it might not be worth wasting your time with them. I am extremely disappointed with them. They would not even let me use my earned points.... Edit 5 April 2024;I confirm that I filled the app to add my absence dates for November and December. I have no idea why but they system was not updated. This has happened before and your colleagues had called me to get me to re add information.Your colleague called me 2 or 3 days ago to tell me that my points were re added to my account and I have 90 days from the day of the call to get them. I'll log into the system in the end of this month to check on this.Update 03may2024I'm still disappointed they removed me from the panel due to app issues at a period I was frequently travelling but at least they reached out to me by phone to let me know I can use my points . I managed to do this today. Due to this, I have raised the stars from 1 to 3. I would have put 3.5 if I could but the stress caused to me would not allow for a 4. Thank you for giving me the opportunity to not lose the points.
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