I ordered two pairs of soccer cleats, both in US 10.5 for my son. One pair fit perfectly, but the other was clearly a size 11 or larger mislabeled as a 10.5, causing it to slip off his foot. I thought I could return the incorrect pair, but the company wouldn't provide a shipping label for the return unless I paid $37 USD. Instead, I had to create a UPS account and return it myself, which cost me $21. I won't buy directly from this company again; their customer service is disappointing and they seem indifferent.
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